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Call Center

 

Call Center

Call Center Outsourcing India

International Call Center

Just consider this, over eighty percent of consumers purchase decision is influenced by prompt and accurate customer service. Once a customer’s query is responded to properly, research shows that more than eighty percent of the time, the consumer will return back to the company, for his next purchase. This example only reiterates the importance of quality customer service. This is exactly what we at Sai Outsourcing Company Provide to companies globally.

Our call center boasts of state-of-the-art infrastructure. It is our objective to offer reliable 24 X 7 X 365 service, enabling companies to increase productivity, enhance their earnings, increase share holder values and improve customer service. A highly educated, trained and dedicated work force is our asset. Our focus is always on increasing customer loyalty, through excellent customer relationship management. In today’s highly competitive global markets, any company without a contact center number is a rarity.

In Bound Call Centre :

We at Sai Outsourcing Company offer inbound as well as out bound call center facilities. Our expertise in inbound call center has enabled companies to increase their B2B and B2C focus. Our inbound call center services include:

  • 24 hours service, 7 days in a week, all round the year.
  • Help desk services
  • Technical support
  • Trouble shooting
  • Maintenance support
  • Inbound telemarketing
  • Order taking and status
  • Address location
  • Customized interactive voice services
  • Market Survey from customers who call up
  • Ticket sales
  • Fund raising
  • Insurance claims processing
  • Banking
  • Rebate processing
  • Setting up of appointments

Out Bound Call Center :

Utilize our expertise to convert your prospective customers into valuable business. Our out bound call center services enable you to do just that and a lot more. The salient features of our internationally acclaimed out bound call center, includes:

  • Telemarketing
  • Sales
  • Re-selling to your earlier customers with new offers
  • Lead generation
  • Market research
  • Market surveys
  • Database collection
  • Financial collection
  • Record Verification
  • Damage control disaster management calls
  • Welcome/ thank you calls
  • Loyalty programs

Call centers have become inevitable for the success of any business venture in today’s global economic environment, where the very term customer service has been redefined.

We at Sai Outsourcing Company, with our vast expertise in providing outsourcing solutions, have proven expertise in the field of running call centers, catering to the needs of an international clientele. We have the required infrastructure and talented pool of manpower, to provide you with excellent voice based call center services.

 

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